COVID-19 Guidelines – The Malta Experience

As part of the continuous measures and precautions issued by the Ministry of Health, below are the guidelines and protocols that The Malta Experience shall undertake to ensure the Health & Safety of its staff and guests alike.  The below measures have been approved by the Health & Safety Officer of the M. Demajo Group.

Failure to obey the below measures / precautions could result in the person/s or groups being removed from the premises to safeguard the Health & Safety of all people on the grounds of The Malta Experience.

General

Staff     

  • For the safety of staff & tourists, all employees working at The Malta Experience shall have their temperatures checked. Any staff with a temperature of 37.2 degrees Celsius will be asked to return home and the Company doctor will be called.
  • All employees will be provided with a visor which will always be worn when dealing with customers.

Health & Safety

  • Antibacterial sanitisers will be available at all areas of The Malta Experience.
  • Any person entering the theatre of The Malta Experience shall be subject to temperature checks. Anyone found with a temperature of 37.2 degrees Celsius and/or are visibly unwell or have respiratory problems, will not be allowed inside, regardless if the patron forms part of a group.
  • Any person entering the theatre of The Malta Experience is required to wear a mask.
  • Smoking within the premises of The Malta Experience is not allowed.
  • Outside areas will be cleaned & disinfected every morning.

 

Payments

  • Contactless payments are highly advisable within the cafeteria or when purchasing tickets.
  • If contactless payments are not possible, payment portals will be disinfected straight after use.

Show timings

  • Until further notice, we will remain closed on Sundays and Public Holidays. For more information please visit themaltaexperience.com. 

Bathrooms

  • Bathrooms will be available in both the cafeteria & souvenir shop; however, entrance will be limited to 2 people (per bathroom).
  • Queuing for bathrooms will be allowed, however appropriate social distancing will need to take place.
  • Cleaning of bathrooms will be every hour and documented appropriately for patrons to see.

Queuing system

  • Anyone wishing to purchase The Malta Experience is to abide by the new queuing system. Pre-paid tickets / groups are to be given preference over other guests without any pre-purchased tickets.
  • Appropriate signage for social distancing is to be adhered to.

Documentation:               Individual bookings

  • As per regulations from the Ministry of Health, the contact name & contact number of at least 1 person per family is to be kept for 28 days. This documentation will only be divulged to an authorised officer in case contact tracing is required.
  • Should a patron refuse to give this information, The Malta Experience staff have the right to refuse entry for such patron/s.

Documentation:               Group bookings

  • As per regulations from the Ministry of Health, the contact name & contact number of at least 1 person per family is to be kept for 28 days. This documentation will only be divulged to an authorised officer in case contact tracing is required.
  • To avoid large queues, it is advisable that the agent / school / guide provides this information prior to arriving at The Malta Experience.
  • Without this documentation, The Malta Experience staff can refuse entry for any patron/s who have not provided us with such information.

Cafeteria

  • Patrons wishing to order food / beverages are requested to queue up in an ordinary manner adhering to the social distancing stickers available.
  • All tables & chairs will be disinfected prior to opening of the cafeteria.
  • Once a table / chair has been used by a patron, these will be disinfected before another patron can be seated.

Ticketing

Ticketing:            Individuals

  • An appropriate queuing system will be available whereby patrons are requested to queue up in an ordinary manner adhering to the social distancing stickers available.
  • Patrons queuing up to purchase tickets are requested to wear a mask / visor.
  • With every ticket purchased, sealed disposable earmuffs will be provided. Patrons are obliged to use these earmuffs when viewing the show.

Ticketing:            Groups

  • To avoid large queues at the ticket desk, guides are advised to queue themselves and collect tickets.
  • With every ticket, sealed disposable earmuffs will be provided. Patrons are encouraged to use these earmuffs when viewing the show.

Theatre 

  • Patrons are encourages to sit a minimum of 2 seats away from the next visitor/family.
  • Upon entry into the theatre, patrons will be subject to temperature checks. Anyone found with a temperature of 37.2 degrees Celsius and/or are visibly unwell or have respiratory problems, will not be allowed inside. A full refund will be given to those who cannot enter.
  • All patrons / staff entering the theatre are to wear a mask / visor.
  • After each show, no tourist / guide is allowed in the theatre. Entrance will be granted only by The Malta Experience staff after the theatre has been thoroughly cleaned.

Souvenir shop 

  • Patrons queuing up in the souvenir shop are requested to wear a mask / visor.
  • Patrons are requested to queue up in an ordinary manner adhering to the social distancing stickers available.

For further information related to the operation of The Malta Experience, please contact us on info@themaltaexperience.com or 00356 2552 4007.